Does new technology make cars unreliable?
Monday, 29 October 2018
New vehicles and technologies got hammered in the US Consumer Reports 2018 study of vehicle reliability. As a result, ratings for longtime CR favourites Honda and Tesla plummeted, and every brand from the Detroit Three was mired in the lower half of the industry.
Countless buyers consider the Consumer Reports ratings when shopping for a new car, so this is great news for perennial Nos. 1 and 2 Lexus and Toyota - in that order this year, flipping from 2018.
Like fans of a losing sports team, Ford, General Motors and Fiat Chrysler are left to say 'wait till next year.'
'The early adopters of technology get penalised in terms of reliability,' CR director of automotive testing Jake Fisher said, speaking to the Automotive Press Association in Detroit. 'Don't chase the new technology. Take your time and get it right.'
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Problems with small turbocharged engines and new automatic transmissions with more speeds joined the ever-present sore spot of infotainment controls as leading offenders.
Domestic automakers suffered from 'a bunch of new vehicle introductions,' Fisher said. 'New transmissions and small turbos were the big culprits.'
Consumer Reports' least reliable vehicles sold in New Zealand include the Ram 3500, Tesla Model X and Chevrolet Silverado, while the recently launched Holden Acadia shares its mechanicals with the Chevrolet Traverse and Buick Enclave that were also on the list.
In fact, problems with the new nine-speed transmission sent owners of the popular Enclave and Traverse SUVs to dealers for repairs.
Toyota Motor Co. stands head and shoulders above other automakers. The Toyota and Lexus brands have topped CR's reliability study every year but one - and Toyota's short-lived Scion brand won that year.
'People say Japanese cars are reliable,' Fisher said. 'Well, sort of. Toyota and Lexus are reliable.'
Giving witness to the fallibility of other Japanese brands, Honda builds two of CR's 10 least reliable vehicles, the Clarity sedan and Odyssey minivan. No other brand had more than one on the list.
Half the cars in the bottom 10 were new for 2018, supporting the link between new cars and poor reliability.
By contrast, the most reliable vehicle was the Lexus GX SUV, which debuted in 2010 and is based on the J150 Toyota Prado. Seven of the top 10 have been on sale for at least three years. Seven also come from Toyota.
Toyota's had its share of problems, from recalls to unintended acceleration, but the company's reputation for quality and reliability remains intact.
Fisher credits the company's hesitancy to adopt new technologies. Toyota just began offering small, turbocharged engines, years after many competitors. It takes a leisurely approach to most technologies, he added.
'Sometimes not being first, and taking your time, pays off.'
Automakers that want to be tech leaders should increase their testing and speed up fixes, but they may also have to accept that a price of innovation will always be lower reliability scores.
'The more features an automaker adds to surprise and delight the customer, the more chances they take,' Fisher said.
Brands' average reliability score
1. Lexus 78
2. Toyota 76
3. Mazda 69
4. Subaru 65
5. Kia 61 (tie)
6. Infiniti 61
7. Audi 60
8. BMW 58
9. Mini 57 (tie)
10. Hyundai 57
11. Porsche 54
12. Genesis 52
13. Acura 51
14. Nissan 51
15. Honda 50
16. Volkswagen 47
17. Mercedes-Benz 47
18. Ford 45
19. Buick 44
20. Lincoln 43
21. Dodge 40
22. Jeep 40
23. Chevrolet 39
24. Chrysler 38
25. GMC 37
26. Ram 34
27. Tesla 32
28. Cadillac 32
29. Volvo 22
- Detroit Free Press